Core and Cloud Technical Program Manager

Core and Cloud Technical Program Manager

GTA Telecom

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Position Title: Core and Cloud Technical Program Manager

Position Duties:

  • Manage customer program for a defined product and/or service scope for a medium/large and/or complex customer contract with medium/high risk probability.
  • Plan customer project and keep plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
  • Assure consistency among project financial, product and service forecast activities.
  • Participate in pre-sales and sales process activities.
  • Determine delivery approach alternatives and manage the selection of the final recommended approach to delivery.
  • Ensure hand over from Sell to Execute and from Delivery to Care is done and monitor progress against it.
  • Ensure project contract management process is initiated and executed.
  • Define the customization of any global operational processes together with relevant point of contacts to meet project requirements.
  • Manage the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
  • Prepare a clear and effective communication plan and ensure proactive communication of all relevant information to the customer and to all stakeholders.
  • Monitor and ensure that the project is delivered within the approved budget, profitability forecast, and planned scope.
  • Ensure that the project meets all objectives for quality and look continuously for quality improvement and customer satisfaction.
  • Actively apply appropriate best practices and lessons learned throughout the life of the project.
  • Monitor, control and report KPIs defined in customer contract.
  • Ensure data in all project-related tools and repositories is kept up-to-date and with high quality.
  • Conduct thorough risk management for all project risks and opportunities.
  • Seek to define new opportunities to expand and renew contracts with the customer.
  • Complete the project closure and/or handover as required.
  • Travel/relocate to various unanticipated locations throughout the U.S. to interact with clients and to train users for short and long term assignments. Some work from home is available.
  • Minimum Qualifications: US Master’s degree or foreign equivalent degree in Computer Science, Computer Applications, Information Systems, or related field plus one (1) year of experience in the job offered or as an IT project manager/lead. 

  • Special Skill Requirements: UMTS, WCDMA, HSDPA, HSUPA, Android, Windows, iOS, VB, VB .NET, and SQL Server.

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What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Long-Term growth potential
  • 401k
  • With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

 

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

 

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

 

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